- 401(k)
- 401(k) matching
- Competitive salary
- Paid time off
- Training & development
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Help organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal teams
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Track marketing and social media campaigns
- Handle updates for portfolio of work to social media, blogs, marketing for campaigns with developed content
- Help maintain and update studio website as needed
- Customer satisfaction calls and help seek opportunities to drive further business opportunities
- Highly motivated with a great attitude, and a desire to help others via an engaging personality and upbeat telephone personality
- Ability to maintain high level of engagement with customer base
- Exceptional time management and organizational skills
- Proactive and self-motivated to work independently and in a team environment
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- 3+ years of prior customer service experience
- Marketing experience a plus
- Print industry experience a plus
- $35-50k annual salary (based on experience)
- Annual bonus potential
- 401K
- Paid time off (PTO)
- Additional training/development opportunities
- Healthcare benefits coming soon
Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client’s marketing team, and we collaborate with partners to determine the right solution for you and your business’s end customer.
At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.
Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.
(if you already have a resume on Indeed)