Benefits:

401(k)
401(k) matching
Competitive salary
Paid time off
Training & development

At SpeedPro Imaging, we create visual experiences that change the world. How? We help businesses bring ideas to life by creating content that makes life more fun and marketing more impactful. We give our clients the power to truly engage their customers. We’re the ones behind that fleet of trucks you see everywhere, and we’re also the ones that design, produce and install the wall and floor murals you see at businesses, universities and sports arenas across the U.S. We specialize in large-format graphics that give our customers the wow-factor their business needed.

At SpeedPro Imaging, we act with energy, passion, and professionalism. We’re backed by a culture of innovations and entrepreneurship, and we’re looking for exceptional talent to join us.

The Customer Service Representative reports directly to the SpeedPro Imaging studio owner and is primarily responsible for interacting with clients to provide and process information in response to inquiries, requests, concerns and requests about products and services.

Primary Roles and Responsibilities:

40% Handling customer inquiries, providing quotes, enter and track orders.

20% Project management of installations and coordination with installers across the US

20% Manage the studio’s social media accounts.

20% Miscellaneous Administrative (general help in studio; manage customer orders for shipping, courier/delivery, or pick-up; administrative/ light bookkeeping for president)

Core Functions:

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Help organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal teams
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Track marketing and social media campaigns
Handle updates for portfolio of work to social media, blogs, marketing for campaigns with developed content
Help maintain and update studio website as needed
Customer satisfaction calls and help seek opportunities to drive further business opportunities

Other Required Skills:

Highly motivated with a great attitude, and a desire to help others via an engaging personality and upbeat telephone personality
Ability to maintain high level of engagement with customer base
Exceptional time management and organizational skills
Proactive and self-motivated to work independently and in a team environment
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance

Ideal Candidates Will Also Possess:

3+ years of prior customer service experience
Marketing experience a plus
Print industry experience a plus

Compensation and Benefits:

$35-50k annual salary (based on experience)
Annual bonus potential
401K
Paid time off (PTO)
Additional training/development opportunities
Healthcare benefits coming soon

SpeedPro Imaging is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Compensation: $35,000.00 - $50,000.00 per year

Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client’s marketing team, and we collaborate with partners to determine the right solution for you and your business’s end customer.

At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.

Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.

(if you already have a resume on Indeed)